Frequently Asked Questions
Everything you need to know about our exclusive Yorkville University apparel and gear.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within Canada. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy on university apparel?
We accept returns on unworn and unwashed clothing with original tags attached within 30 days of purchase. Please note that custom-printed graduation items are final sale.
How do I know which size will fit me best?
Each product page features a detailed size guide. Our apparel follows standard North American sizing, but we recommend measuring a favorite garment at home to compare against our charts.
Do you offer international shipping for alumni?
Yes, we ship our fashion and spirit wear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
How should I care for my branded hoodies and tees?
To preserve the quality of the print and fabric, we recommend washing garments inside out in cold water and tumble drying on low heat or air drying.